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Spa Policies

Spa Policies
Appointments & Scheduling

All services are by appointment only. Please call in advance to schedule an appointment. We recommend that guests check in at our reception desk at least 20 minutes before scheduled service(s). As we are located in the historic area, we kindly ask that guests allow ample time for travel and parking.

Late Arrivals

With any late arrivals, spa service(s) will finish at the scheduled time, while the normal service fee remains unchanged. For some treatments, late arrivals may not be able to be accommodated.

Cancellations & No-shows

While we make every effort to accommodate our guests, we do require a minimum of 24 hours in advance if canceling or rescheduling a single-service appointment, and 48 hours before weekend, multiple, and package services. A 50% charge for the service will be applied from a credit card or gift card for a cancellation with less than the required notice time as well as for any no-show appointments.

Cell Phones

To ensure an atmosphere of relaxation and as a courtesy to our other guests, we ask that cell phones, laptops, and any other electronic devices be turned off while in the spa.

Jewelry & Valuables

Many of our spa treatments involve some type of work on the neck and hands with creams or aromatherapy blends. It is advisable not to wear jewelry and to keep any other valuables at home. Each of our treatment rooms has a small bowl where valuables can be placed while receiving a service. Spa Terme Di Aroma cannot be responsible for any lost items.

Young Adult Guests

Spa massage and body treatments are available for guests 18 years and older. The spa does not offer skincare treatments for young adults.

Payment

We accept Visa, MasterCard, Discover, and American Express for services only (gratuities excluded). Personal checks are not accepted; however, an ATM is conveniently located next door to the spa. We request that all gratuities be paid in cash.

Tipping & Gratuities

Extending a gratuity as a result of a spa experience, though customary at spas, is at the discretion of our guests and appreciated by therapists. Gratuities are not included in any of our treatment prices or gift cards. Tipping is usually 15-20% of the regular price of the spa treatment. For the convenience of our guests, gratuity envelopes are provided at the reception desk upon checking out. Tips may not be charged on a credit card. We ask that tips be made in cash; an ATM is located next door to the spa.

Gift Certificates

Gift cards and gift certificates do not expire and are fully transferrable. Prices are subject to change at any time. Gift cards and gift certificates are not redeemable for cash, cannot be used to purchase another gift card or certificate, cannot be used for gratuities, and must be presented at the time of the scheduled service(s) in order to be redeemed. Gift cards may be used to purchase merchandise.

Gift certificates are considered to be the same as cash, and it is necessary to have all records pertaining to it. Lost or stolen gift cards or gift certificates can be replaced only with proof of purchase and identification and then may be redeemed if not used (with or without permission) previously.

Purchase of gift cards or gift certificates implies acceptance of all terms and conditions.