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Gratuities are greatly appreciated. As of January 1st, 2019, tips may not be charged on a credit card. We ask that tips be made in cash; an ATM is located next door to the spa. For the convenience of our guests, gratuity envelopes are provided at the reception desk upon checking out. Thank you for your understanding.

FAQs

Frequently Asked Questions
What should I expect during my visit?

As a guest to our Philadelphia spa, you will be greeted by one of our spa coordinators at our reception desk and escorted to a relaxing lounge, where a seasonal refreshment will be offered.

Upon arrival we ask first-time guests to complete a brief health checklist. The information provided is confidential and will enable our therapists to personalize service(s) to your individual health/skin care needs.

Spa Terme Di Aroma is an aromatherapy day spa and some aspect of aromatherapy is included in most of our spa treatments. Our custom aromatherapy blends are intended to have continued therapeutic effects long after leaving the spa, and, as such, shower and sauna facilities are not offered. Guests are welcome to relax in either of our two spacious and comfortable lounges and are invited to enjoy refreshments and light snacks at our juice bar.

Lockers and dressing rooms are available, as the spa consists of a first floor and lower level. Guests for spa packages are offered a locker with a robe and slippers, as treatments are often in different areas of the spa. While guests for single services dress and undress in the treatment room, robes and slippers are available to all guests upon request.

We also have a spa boutique by the reception desk which offers a unique selection of personal care products, skincare, books, music, greeting cards, and gift items with complimentary gift wrapping.

Where do you suggest for parking?

Several discounted lots are available within a block or two of the spa in addition to other parking options. In order to receive any discounted rates, it is necessary to inform the parking attendant upon your arrival that you are visiting Spa Terme Di Aroma as well as your spa coordinator upon check-in. It may not be advisable to park at a meter if you are scheduled for a spa package or plan to be at the spa for any length of time. This will prevent any inconvenience or disruption to your spa services to tend to your meter. Spa staff is not able to monitor meters for guests. Please see the parking section of this site for more information.

Should I tell anyone about a physical or medical concern?

When making your appointment, we encourage you to discuss any health conditions that may affect your spa experience. To ensure the best possible experience and to maximize your safety and comfort, you will be asked to complete or update a brief health form. This will allow your therapist to be informed about your health and history. Some services may not be recommended for guests who are pregnant.

It is important to inform us of any health conditions or allergies you may have, or of any health care treatment you may be receiving; some services may be contra-indicated for your specific health needs.

What should I expect during my massage? Will I be covered?

Our massage therapists have been trained to respect the privacy of our guests. You will be modestly draped with towels and sheets throughout your massage, and the areas of the body not involved will remain covered.

May I request a male or female therapist?

The comfort of our guests is of primary importance to us. When scheduling your appointment, please inform our spa coordinator if you prefer a male or female therapist for your treatment.

Can I ask my therapist to make adjustments for my comfort?

We encourage you to communicate with your therapist and the staff regarding technique, pressure, room temperature, and any other matter in order to provide you with the best possible experience during your spa visit.

Can the spa accommodate group bookings?

Yes! We do offer bookings for groups. Just provide us with the details, and our spa manager can help you create a custom spa package to make your occasion or event that much more special.